COVID-19 – Policies and Procedures

Policies & Procedures

Hand & Hand Mobile Massage follows Practice Guidelines recommended by the Federation of State Massage Therapy Boards (FSMTB), CA-state and county health and safety regulations, along with infection control recommendations made by the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).

Scheduling

All massages are provided By Appointment Only.

CLIENT INFORMED CONSENT (Updated 5.30.20)

To proceed with receiving care, all clients must read and sign a “Health Information & Informed Consent” form prior to session date AND must inform Hand & Hand Mobile Massage of any changes in between sessions. Download PDF here.

Appointment Arrival Procedures

Temperature – Upon arrival, a no-touch thermal temperature scan will be taken to confirm your temperature is no higher than 99°F [37°C]. If you have a temperature above 99°F, or if you have developed cold or flu-like symptoms or other symptoms suggesting illness since our pre-session phone call, we will reschedule your session and suggest you call your primary care provider for consultation.

Face Covering

Appropriate mask or face covering must be worn at all times. If you do not have a mask, one will be provided for you. If a mask is too uncomfortable or impairs your breathing in the face-down position, a pillow-case “hammock” may be used instead.

Hand Scrub/Hand Rub

Clients must wash their hands with soap and water or use hand sanitizer with CDC-recommended alcohol levels (60-95%) before and after each session.
When to use Soap & Water vs. Hand Sanitizer View/Download PDF here.
How to Hand Scrub/Hand Rub View/Download PDF here.

Session Procedures

Face Covering

Both the client and Practitioner are to wear appropriate mask or face covering during the entire session. If you do not have a mask, one will be provided for you. If a mask is too uncomfortable or impairs your breathing in the face-down position, a pillow-case “hammock” may be used.

Talking During Massage

The CDC suggests that COVID-19 infected respiratory droplets can be dispersed when people talk. For this reason, talking is limited to communication about pressure, warmth, and comfort while in the enclosed space of the session room.

Hand Scrub/Hand Rub

Clients must wash their hands with soap and water or use hand sanitizer with CDC-recommended alcohol levels (60-95%) before and after each session.
When to use Soap & Water vs. Hand Sanitizer View/Download PDF here.
How to Hand Scrub/Hand Rub View/Download PDF here.

Illness

Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour notice period, the cancellation fee may be waived.

Clients at High Risk

Unless otherwise directed by the client’s primary healthcare provider, clients at higher risk of severe illness from COVID-19 should forgo massage while the virus is present in their communities.

Cancellation

Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for illness cancellations at this time.

Payment Options

Contactless: Credit/Debit Card (Square)

Traditional Method: Check or Cash

Full payment is due at time of service. FSA (Flexible Spending Account) is accepted with valid Prescription.
Tips welcome.